Returns

You have 14 days to make a return calendar days from the moment you receive the package.

Inside the package you received, there should be a return form (if you don't have it, you can download it here). Fill it out, check that all the data is correct and put it inside the returned package.

In the case of returning the received goods, the products should be sent to the following address:

Please be advised that we do not accept parcels sent on delivery or with collection at a parcel locker or the Polish Post.

The goods should have manufacturer's labels attached and be clean, properly packed and secured.

The refund will take place immediately, you will receive the money no later than within 14 days from the date of delivery of the shipment to the warehouse. You will be notified via SMS about the withdrawal of money. Transaction costs are refunded by bank transfer. In the case of payment on delivery to the account number indicated in the form.

Please be advised that goods purchased in bulk (orders executed on a VAT invoice with a tax identification number) are non-returnable. However, goods purchased retail with a VAT invoice issued may be subject to return.

Inside the package you received, there should be a complaint form (if you do not have it, you can download it here). Fill out the form carefully, check that all the data is correct and put it inside the returned package.

Complaints are considered in accordance with the provisions of the Act of April 23, 1964. Civil Code.Within 30 days from the date of receipt of the goods. After a positive consideration of your complaint, the refund will be made by bank transfer. In the case of payment on delivery to the account number indicated in the form.